At M-Mar, your satisfaction is our priority. Please read our refund and returns policy to understand how we handle requests:
Refund Eligibility
- Digital Products: Due to the nature of digital goods, refunds are generally not provided once the product has been downloaded or accessed.
- Exceptional Cases: Refunds may be granted under the following conditions:
- The product is defective or cannot be downloaded due to technical issues.
- You purchased the wrong product and have not yet downloaded it.
How to Request a Refund
- Contact Us: Email us within 14 days of purchase.
- Provide Details: Include your order number, product details, and the reason for the refund request.
- Review Process: Our team will review your case and respond within 3-5 business days.
Non-Refundable Scenarios
- Products already downloaded or accessed without technical issues.
- Purchases made by mistake where the product has been accessed.
- Dissatisfaction due to personal preference.
Technical Assistance
If you encounter issues with downloading or using a product, contact our 24/7 Customer Support Team for assistance before requesting a refund.
We are committed to resolving issues quickly and ensuring you have a positive experience with M-Mar. If you have any questions, feel free to reach out!